Industries
1. Pharma
We provided project management expertise for a major Pharma client and their Procurement Department and and support for three key transformational projects on Sustainability Data, Spend Data Cleansing, and Contract Management Improvements. Collaborated cross-functionally with third-party vendors, Procurement, IT, and Data & Analytics teams, developed project plans, allocated resources, managed risks, and delivered within the agreed budget and timeframes. Enabled Procurement and the business to access high-quality sustainability data by delivering an automated Power BI-driven solution that replaced a manual database, aggregating complex AstraZeneca data (29k suppliers) with ESG data from third-party sources (Ecovadis, CDP, SBTi). Achieved over 85% reporting accuracy across all AstraZeneca spend (~$16bn and ~800k invoices) by managing a global spend data cleansing initiative. Delivered an improved reporting user experience by building a Power BI spend analytics platform, re-mapping the classification of spend data, and identifying and rectifying data quality issues. Improved contracts management user experience by resolving ~120 technical issues, significantly reducing the time (~20%) and effort required to generate the first draft of a contract. Streamlined the process by 1. providing accurate reporting on eSignature cycle times, 2. improving response times to defects (~30%), 3. implementing XML configuration enhancements, and 4. updating SharePoint knowledge materials for all users.
2. Telco
We provided project management support for a UK major Telecommunications provider and led a team of 50 key stakeholders, designers, and developers, worked on user stories and epics, and managed the end-to-end development process to deliver the BT Procurement internal and external websites. Accelerated daily workflows for over 200 employees by delivering transformational initiatives in risk and contract management. Provided senior and leadership-level status reports. Collaborated with PMO and HR to onboard more than 120 new joiners, leading the new employee induction process. Enhanced the department's risk management capability by resolving 99% of alerts triggered in 5 key risk domains within the first 7 months, after collaborating with external vendors and Big-4 consultants and delivering a £2m software implementation project with significant value. Implemented Agile project management practices and utilized HTML skills to deploy a new SharePoint website, increasing company-wide visibility of the Procurement intranet by at least 20% and reducing incoming queries to the department by over 50% through the introduction of self-serve capabilities. Strengthened contract data extraction and reporting by more than 90% by facilitating daily stand-ups and sprint planning meetings with IT, legal professionals, and procurement teams, and by delivering an AI-based Document Management System that enabled buyers to perform intelligent searches across all document types.
3. Hospitality
We led projects for hospitality businesses on new openings, operational optimisation, and business transformation projects, providing project management expertise for small to medium-sized enterprises. Led initiatives on KPI development, P&L analysis, and system integrations to enhance efficiency and profitability. Managed the end-to-end implementation of POS and back-of-house systems, reducing manual errors by over 40% and improving financial reporting accuracy by 30%. Collaborated with business owners, finance teams, and technology providers to streamline service delivery, procurement, and cost control processes, achieving a 25% reduction in operational inefficiencies. Supported the adoption of CRM systems to improve guest relationship management and loyalty program effectiveness, enhancing customer retention by 15%. Enabled better financial visibility and decision-making by developing structured performance tracking frameworks, leading to a 20% improvement in forecasting accuracy.
5. Professional Coaching and Training
We led the design and development of training programmes within the education and professional development sectors, focusing on curriculum enhancement, learner engagement, and instructional design. Provided project management support to academic institutions and corporate training providers, leading cross-functional teams to create structured learning pathways aligned with industry needs. Developed scalable education solutions by integrating digital learning tools and interactive methodologies, increasing learner engagement by over 35% and improving knowledge retention rates by 25%. Improved training operations by implementing technology-driven learning management systems, reducing administrative workload by 40% and enhancing course delivery efficiency by 30%. Assisted in the integration of CRM tools to streamline student engagement and tracking, improving enrollment conversion rates and participant follow-ups.
4. HR (Human Resources)
We supported HR operations, payroll administration, and employee relations for a global hospitality brand. Delivered high-impact initiatives to improve HR service delivery and operational compliance. Managed end-to-end payroll processing for a workforce of over 500 employees, ensuring 100% accuracy and compliance with regulatory requirements. Spearheaded an onboarding optimisation project, reducing time-to-productivity for new hires by 25% through streamlined induction processes. Provided employee relations support by conducting investigations, resolving disputes, and ensuring fair treatment, contributing to a more engaged workforce. Implemented a new HRIS database update, improving data accuracy and reducing manual workload by 40%. We provided HR Consultancy, supporting an award winning professional coaching and training organisation in driving HR transformation, leadership development, and organisational change initiatives. Designed and implemented leadership training programmes that enhanced managerial effectiveness and succession planning strategies. Led the development of HR compliance frameworks, ensuring adherence to employment laws and mitigating legal risks. Provided strategic HR consulting on compensation structures, improving pay equity and retention within key talent segments. Built and optimised HR reporting systems, leveraging data analytics to improve workforce insights and decision-making. We provided strategic HR guidance and operational leadership to support organisational growth. Led multiple HR transformation initiatives, process improvements, and compliance projects while collaborating with senior stakeholders, external partners, and cross-functional teams. Designed and implemented streamlined HR processes that enhanced operational efficiency and reduced administrative workload, improving response times by 30%. Led the development of DE&I strategies, ensuring alignment with organisational goals and improving engagement metrics across key underrepresented groups. Established HR analytics dashboards, providing data-driven insights on employee retention, performance trends, and workforce planning to inform strategic decision-making. Strengthened compliance by reviewing and updating HR policies in line with employment legislation and best practices, reducing risk exposure. We provided HR Consultancy for a social impact organisation, advising on HR strategy, talent acquisition, and organisational development. Led key initiatives to enhance recruitment, employee engagement, and performance management. Developed and executed a talent acquisition framework, reducing hiring turnaround time by 35% and improving candidate experience. Designed a competency-based performance management system, aligning individual goals with organisational objectives and increasing employee productivity. Delivered HR training workshops for managers, equipping them with best practices in employee relations, conflict resolution, and leadership development. Introduced workforce planning tools, enabling the organisation to forecast talent needs effectively and optimise resource allocation.